Operations Manager (Based in Vietnam)

Responsibilities:

Operations Manager will be responsible for directing and educating the Store Managers/Staff in the daily operations, sales and customer service of the retail stores. Operations Manager will maintain positive company morale, will represent The Coffee Bean & Tea Leaf in a professional manner and will fulfill any duties to the Regional and Corporate Officers.

The Operations Manager is responsible for maintaining the key business areas as listed:

Sales/Customer Service:
• Is accountable for sales growth within the district, assisting the Store Managers in reaching their sales plans.
• Leadership skills must reflect our FROTH (Friendly, Respect, Ownership, Teamwork & Honesty) values, hire for characteristics train for skills.
• Monitors controllable store expenses for profitability.
• Maintains efficient, friendly service standards.
• Responds pro-actively to prevent and resolve customer service situations.
• Conducts customer surveys and evaluates secret shopper surveys.
• Is sales driven and generates a sales environment in stores.

Store Operations:

• Sets up and maintains cost and labor controls.
• Responsible for loss prevention and innovations.
• Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing management evaluations.
• Staffs, trains and organizes the opening of new Coffee Bean locations.
• Identifies and resolves problems for items that affect any of the above objectives. Also, creates systems to identify or solve problems before they happen or to prevent them from reoccurring. Utilizes action plans when needed
• Creates, improves, or upgrades systems to better and more efficiently achieve goals and objectives. Also, develops methods to help build customer base and company expansion.
• Acts as liaison between corporate and management personnel and coordinates with other Senior Management Members.
• Executes effective store visits and store audits.

Employee Development:

• Perpetuates company philosophy and culture.
• Effectively recruits and interviews new management candidates.
• Ensures appropriate training for Store Managers/Staff.
• Manages the development and performance of Store Managers/Staff.
• Evaluates Store Managers on an on-going basis.
• Creates and implements consistent, ongoing, efficient, effective, staff and manager training to both meet the company objectives and create bench strength for growth and change.
• Implements training manuals and ongoing training classes.
• Motivates Store Managers/Staff to maintain quality and consistent product.

Product Knowledge:

• Educates Store Managers/Staff on all products and services.
• Consistently maintains the highest quality of product standards.
• Oversees drink making and re-certification process, monthly.

Visual Presentation:

• Supervises Store Managers in maintaining clean, safe, well stocked and merchandised stores.
• Enforces corporate merchandising standards and plan-o-grams.

Requirements :

• Nationality: All nationalities
• Male or Female
• Age: above 33 years old.
• University Degree. At least 5 years experiences in F&B industry, preferably in QSR operations with multi-unit restaurant experience.
• Must be able to work overtime, including weekends, evenings, holidays and special events as needed.
• Articulate and able to communicate effectively across all functions and levels.
• Must be able to verbally communicate and be able to understand (read and write) English (Vietnamese is a plus)
• Excellent people, work & leadership skills.
• Good communication skills.
• Be capable of setting up good Teamwork & Team Building.
• Salary : Competitive (Negotiable)
• Benefits: healthcare insurance, air tickets, transportation and mobile phone allowance